How busy providers are, compared to their total scheduled time
(Booked Hours / Scheduled Hours) x 100%
High ratio means you’re using staff time well.
Improve scheduling to fill gaps Remind staff to confirm appointments Reduce downtime between patients
If it goes down, check if cancellations or no-shows spiked, or if staff’s hours are too long. Aim for 70-85%
Caretrics automatically calculates Productivity Ratio and shows you exactly how to improve it with personalized recommendations.