Get the two totals from Jane
Open Reports → Hours Scheduled / Booked. Choose a past date range and the practitioner you want to review. Enter Scheduled (hrs) and Booked (hrs) from that same row in the tool above.
Use hours, including decimal hours, rather than appointment counts. If you combine practitioners, add their scheduled hours and booked hours separately, then enter those totals. Averaging their percentages gives equal weight to different-sized schedules.
Jane's Hours Scheduled / Booked guide explains what goes into each total:
| Report total | What it counts |
|---|
| Scheduled hours | The full length of shifts, including breaks |
| Booked hours | The scheduled length of appointments and classes, rather than their Treatment Length |
| Breaks | Listed separately; they do not count as booked hours |
Jane counts booked, arrived and no-show appointments as booked time. It excludes cancellations. Overlapping appointments count once in this hours report; adding appointment durations from another report can produce a different total.
Read the result before changing the schedule
The percentage answers one question: how much of the scheduled shift time is booked? It does not tell you how many patients attended, how much a practitioner billed or how much money was collected.
The tool also shows scheduled minus booked hours. That difference may contain lunch, notes, meetings or small gaps that cannot fit a visit. Open the schedule before describing it as time available to patients.
If booked hours exceed shift hours, check for missing shifts or appointments booked outside them. The tool keeps that result visible rather than hiding it behind a maximum. If scheduled hours are zero, there is no meaningful percentage to calculate.
Choose one scheduling question
Look at the same practitioner's recent weeks with matching filters. Then ask the question that fits the pattern:
| What you notice | What to check next |
|---|
| Recurring empty blocks | Whether the shifts reflect time the practitioner can offer and whether patients want those slots |
| A full calendar with missed visits | Your no-show rate, using attended and missed visits |
| Many short gaps | Whether appointment lengths and breaks leave useful booking slots |
| Patients without a next visit | The Unscheduled Patient Report, then whether follow-up is appropriate |
Take the result back to the schedule. Check the blocks behind the number, then decide whether the useful next step is a shift correction, an availability change or no change. Discuss the pattern with the practitioner before changing availability; a high booked percentage can still leave too little time for care notes or breaks.
Sources and definition
Jane: Hours Scheduled / Booked Report, checked October 2, 2026. The calculation follows Jane's booked-hours definition. The scheduling questions are Caretrics' editorial guidance; there is no universal target or revenue estimate in this tool.
Rob SaricCo-founder & CEO at Caretrics