Patient Experience,Percentage of surveyed clients who rate their overall experience as “satisfied” or “very satisfied”
(# of “satisfied” + “very satisfied” survey responses) ÷ (total surveys returned) × 100
Excellent satisfaction fuels positive reviews, referrals, and long‑term retention while reducing complaints and churn.
Send SMS/email surveys within 24 h of visits; follow up on negative responses in ≤ 48 h; train staff on communication and wait‑time minimisation.
≥ 85 % positive responses
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.