How long machines or tools aren’t working (broken or under repair)
Sum of Equipment Downtime Hours in a Period
Broken equipment slows patient care and costs money.
Do regular check-ups. Keep spare parts or backups. Plan maintenance at slower times.
Try lowering downtime by 10% each year.
Patient Visit Average is the single best predictor of clinic financial health. Here's why:
Direct Revenue Impact:
Indirect Benefits:
Provider data shows distinct PVA patterns by condition type:
Acute Musculoskeletal (strains, sprains)
Chronic Pain (lower back, neck, shoulder)
Post-Surgical (ACL, rotator cuff, etc.)
Sports Performance/Maintenance
Industry data shows a dramatic drop-off after visits 3-4:
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.
The Visit 3-4 Conversation:
At visit 3, proactively address this:
"Great news - you're at 60-70% improvement. Here's what typically happens: patients feel much better and think about stopping treatment. But here's the problem: 60-70% isn't fully healed. Most injuries need 4-6 more visits to prevent re-injury. Let me show you why..."
Visual Aid:
Result: 50-60% of patients who receive this conversation complete the full plan vs. 30-40% without it.
Acute Care Strategy (4-6 visit target)
Chronic Care Strategy (8-12 visit target)
Post-Surgical Strategy (12-18 visit target)
Most clinics see 40-60% variation in PVA across providers:
Example 3-provider clinic:
Why the gap?
Financial impact: If Provider B and C matched Provider A's 6.2 PVA:
High-performing clinics use a "visit counter" approach:
In-clinic:
Digital:
Psychology:
Result: 15-20% improvement in plan completion rates
For a 3-provider clinic (300 active patients/month):
Current State: 4.5 PVA
Improved State: 6.0 PVA (+33% improvement)
Required improvements: