Percent of appointments that are canceled or no-show
(Canceled + No-shows) / Total Appointments x 100%
Lower means better patient commitment and scheduling.
Send timely reminders Make rescheduling simple Ask why people cancel or skip
If it rises, see if new staff or new policies upset patients. Check if times offered aren’t good for them. Try to keep under 10%.
Caretrics automatically calculates Cancel/No-show Rate and shows you exactly how to improve it with personalized recommendations.