How long someone without an appointment waits to be seen
(Sum of Wait Times for Walk-Ins / Number of Walk-In Visits)
Shorter waits make walk-ins happier and can lead to more revenue
Keep a few open slots for walk-ins Use triage to handle urgent cases first Let them see wait times on a screen if possible
Aim for under 30 minutes
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.