How many people ask for an online or virtual consult instead of in-person
(Virtual Requests / Total Appointment Requests) x 100%
Shows interest in remote options and convenience
Promote telehealth for busy or far patients Show them it saves travel time Make sign-up easy
Aim for 10-20% if it fits your clinic
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.