Days between when a patient books and their first actual appointment
(Sum of (First Visit Date - Booking Date)) / Number of New Patients
Shorter wait can make patients happier and more likely to come
Keep some open slots for new patients Offer waiting list or earlier spots Let them book online anytime
Aim for under 7 days if possible
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.