How many visits happen by video or phone instead of in-person
(Telehealth Visits / Total Visits) x 100%
Telehealth can help busy or faraway patients. It can grow your reach.
Promote telehealth options. Show patients how it saves them travel time. Offer easy scheduling.
Aim for 10-20% if you see benefit.
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.