Average 1‑to‑5 score from Google/Facebook/HealthGrades reviews.
Sum of review stars ÷ total number of reviews in period.
High star ratings boost local‑search ranking and social proof driving more inquiries
Automate post‑visit review requests; respond publicly to negative reviews within 24 h; highlight top reviews on website & email footers.
★ 4.7 or higher
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.