How many referred patients actually come in for an appointment
(Referred Patients Who Book / Total Referred Patients) x 100%
Shows if your referral process works. High means referrals trust you.
Contact new referrals quickly Make booking easy Thank the referrer for helping
Aim for 70%+
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.