Shows how many patients owe money they have not paid yet (Outstanding Balances)
(Patients with Balances / Total Active Patients) x 100%
Fewer unpaid bills means more money for your clinic.
Try payment plans or reminders. Set up autopay if possible. Offer easy online payments.
Keep under 15%.
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.