How many patients you call back for more visits or check-ups
(Patients Recalled / Total Patients) x 100%
Follow-ups can keep patients healthier and bring in repeat visits.
Schedule recall calls. Remind patients to come back. Use a system to track who needs a follow-up.
Aim for a steady monthly call-back.
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.