How many patients use your online portal to see records or book visits
(Active Portal Users / Total Patients) x 100%
A high rate means people like using your online tools.
Promote the portal often. Show them how it helps. Make it easy to log in.
Aim for 50%+ over time.
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.