How many people get a reply on your website chat or social chat
(Chats Replied To / Total Chats) x 100%
Quick chats can help turn visitors into patients
Assign a staff to check chat or use a chatbot Keep it short and helpful Offer booking link in chat
Aim for near 100% replies
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.