Number of booked appointments where the client neither attended nor cancelled.
Count of appointments flagged “no‑show” in EHR / PMS.
High no‑show rates waste provider time and cut revenue.
Enable SMS reminders; charge missed‑visit fees; offer tele‑health fallback.
≤ 5 % of total bookings
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.