Time spent on patient care tasks that you can’t bill for (like quick calls or emails)
Sum of Non-Billable Minutes in a Period
Too much can eat into your earnings, but it can also boost service
Balance free follow-ups with billable care Track calls or messages in a log Decide if some tasks should be billed or included in a package
No set goal, watch it so it doesn’t hurt revenue too much
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.