How often you check on unpaid claims after sending them
(Claims Followed Up / Total Claims Needing Follow-Up) x 100%
Quick follow-up can speed up payment and reduce lost money
Track outstanding claims weekly Call or email payers with old claims Document reasons for non-payment
Aim for 100% follow-up on overdue claims
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.