Shows how long admin staff spend on each patient’s tasks (booking, billing, follow-up)
Total Admin Hours / Total Patients Served
Shorter time means staff can help more patients.
Use online booking tools. Keep digital forms simple. Train staff in quick data entry.
Try cutting time by 10-20% each year.
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.