How long a patient waits at the reception desk before being helped
(Sum of Reception Wait Times / Total Visits)
Less waiting at the desk boosts satisfaction and flow
Assign enough front-desk staff at busy times Use self-check-in kiosks if possible Keep tasks short
Aim for under 5 minutes
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.