How often your treatment rooms are actually in use
(Hours Rooms Occupied / Total Room Hours) x 100%
Higher use means you’re getting good value from your space.
Adjust schedules to busy times. Make sure no room sits empty for too long. Track when rooms are free.
Aim for 70-85%.
Client retention is one of the highest-leverage metrics in clinic economics. Research shows that acquiring a new patient costs 5-7x more than retaining an existing one. In physiotherapy specifically, clinics with retention rates above 80% typically see:
Provider data from 200+ clinics shows three critical windows:
Days 0-7: Initial assessment phase
Days 14-21: Mid-treatment evaluation
Days 60-90: Maintenance transition
1. Pre-book the Full Plan of Care
2. Automated Touchpoints
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.
3. Strategic Discharge Planning
Not all retention is created equal. Focus retention efforts based on patient value:
Track retention by segment to avoid chasing low-value retention at the expense of clinic capacity.