Percentage of clients who come back for more visits over time
(Returning Patients / Total Patients in a Period) x 100%
High retention means people like your care and stick with you.
Follow up with patients Offer loyalty plans Check in on their progress
Check if staff changes or long wait times upset people. Maybe marketing promises more than you deliver. Aim for 80%+
Caretrics automatically calculates Client Retention and shows you exactly how to improve it with personalized recommendations.