Compares how many appointments are fully canceled vs. those that get a new date
Canceled / Rescheduled
If canceled is high, you lose patients. If rescheduled is high, they still come back.
Make rescheduling easy. Send friendly texts if they try to cancel. Keep an open line for changes.
Try to have more reschedules than cancellations.
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.