Late cancellations (less than 24 hours' notice) as a percentage of booked appointments. Lower is better.
(Canceled Appointments / Total Scheduled Appointments) x 100%
High cancellations can hurt revenue and waste open slots.
Send friendly reminders. Make rescheduling easy. Ask why people cancel to find solutions.
Aim for fewer than 10-15%.
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.