How often patients add extra services (like massage with physiotherapy)
(Upsell Visits / Total Visits) x 100%
Bundled services can boost revenue and help patients more
Train staff to mention helpful add-ons Offer small package discounts Show how each service helps recovery
Aim to grow by a few points each quarter
While we don't track this specific metric yet, Caretrics monitors dozens of related KPIs automatically—no spreadsheets required.