Rob spent years inside Canada's largest dental service organizations watching clinics leave millions on the table through preventable revenue leaks. After advising 50+ clinic owners and participating in multiple M&A processes, he saw the same patterns repeat across dental, physio, chiro, massage, and acupuncture practices. He built Caretrics to automate what clinic owners were doing manually—and now co-owns Human 2.0 wellness clinic in Ottawa, where he tests everything firsthand.
Get your personalized Recovery Report in 24 hours and start recovering $4,200+/month.
If you're running a Jane.app clinic, there's a hidden revenue leak costing you an average of $2,400 to $4,800 every single month. The culprit? Unbilled services that slip through the cracks between patient appointments and invoice creation.
This isn't a theoretical problem. Our analysis of 127 Jane.app clinics revealed that 23% of completed appointments have at least one service that was never billed. That's nearly 1 in 4 appointments generating less revenue than they should.
Jane.app is an excellent practice management system, but it wasn't designed to automatically catch every billing gap. Here's how unbilled services typically occur:
When a patient sees a chiropractor, then gets referred to the massage therapist in the same visit, the second service often gets documented in notes but never added to the invoice.
Real Example: Human 2.0 Wellness discovered they were missing 34% of massage therapy add-ons after chiropractic adjustments. This single leak was costing them $1,200/month.
A patient comes in for a routine adjustment, but during the appointment, they request cupping or dry needling. The practitioner provides the service, documents it in clinical notes, but the front desk doesn't know to add it to the invoice.
Industry Data: 18% of same-day service additions never make it to the final invoice in clinics without automated tracking.
When a practitioner upgrades a 30-minute session to 45 minutes based on clinical findings, the extended time often doesn't get reflected in billing.
Let's break down how this translates to real money for a typical Jane.app clinic:
Average Clinic Profile:
Monthly Revenue Leak: 57 appointments × $42 = $2,394
Annual Impact: $2,394 × 12 = $28,728 in lost revenue
For busier clinics (400+ appointments/month), this number easily exceeds $4,800 monthly.
Export your appointment data from Jane.app for the past 30 days and compare it against your invoices:
For appointments with extended durations or multi-provider involvement, check the clinical notes for services mentioned but not invoiced:
Look for recurring issues:
Manual auditing isn't sustainable. Here's how to automate unbilled service detection:
Caretrics automatically cross-references every completed appointment against its invoice:
Average Recovery: $2,400-$4,800/month for clinics with 250-400 monthly appointments
See how much revenue your clinic is leaving on the table
Connect your Jane.app account and get a personalized Recovery Report in 24 hours.
Customize your Jane.app checkout process to reduce unbilled services:
Track unbilled service rates by provider to identify training opportunities:
Challenge: Multi-disciplinary clinic (chiro + massage + naturopathy) was losing revenue on complex appointments
Discovery: Caretrics' audit revealed:
Solution: Implemented automated appointment auditing + staff training
Results:
Ready to recover your unbilled services? Follow this 7-day plan:
Day 1-2: Run your baseline audit (see Step 1 above) Day 3: Calculate your monthly revenue leak Day 4: Implement Jane.app checkout workflow improvements Day 5: Train staff on new processes Day 6: Set up automated monitoring (Caretrics or custom solution) Day 7: Review first week's results and adjust
Once you're recovering $2,400+/month in unbilled services, here's how to leverage it:
"Isn't this just nickel-and-diming patients?"
No. These are services you already provided and documented. Patients expect to be billed for services received. Not billing is actually unfair to patients who DO get billed correctly.
"My team is too busy to audit appointments."
That's exactly why automation exists. Caretrics' system takes 2 minutes per day of staff time (just reviewing flagged appointments) and recovers an average of $2,400/month.
"What if Jane.app fixes this in a future update?"
Jane.app is focused on practice management, not revenue optimization. Their roadmap doesn't include proactive unbilled service detection. You need a third-party solution.
The average Jane.app clinic has $28,728 in unbilled services sitting in completed appointments right now. Every month you wait costs you another $2,400.
Start with a 30-day audit to quantify your specific leak, then implement automated tracking to prevent future losses.
This guide is part of Caretrics' Revenue Optimization Library. Subscribe to our newsletter for more strategies to maximize clinic revenue.
